asking questions and discovering how little I know
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(This was first posted Sept. 18, 2004.) In the various blogs I visit, and in other sources, I continually come across discussions about customers and their experience of businesses, large and small. One of the themes that pops up frequently is respect, as in Seth Godin’s recent posting, Trust and Respect, Courage and Leadership. You [...]
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It is not enough to be able to read. You have to know how to read. In other words, it requires some critical thinking. The internet is a good example, especially when it comes to the difference between guidelines and rules. A lot of online material concerns ways to do things: tips, how to’s, and [...]
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I don’t mean this in the negative way it sounds but for me Seth Godin’s request, Empty your library, is silly. No need to ask — I do it anyway! (He asks us to share our copy of his book Linchpin.) Mind you, I’m a bit of a book geek so it’s harder for me [...]
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Given a choice between satisfaction and success, I’ll take satisfaction every time. Why? Because of the difference between the two. One is focused internally and the other externally. We often speak of satisfaction as a negative thing. When we say we’re satisfied we often mean, “It’s okay. I’m satisfied.” Something is good enough, not great. [...]
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I'm Bill Wren, a writer-editor, social media enthusiast in Fredericton, New Brunswick. And that would be my dog, Molly Bloom, as a logo in the header.
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