asking questions and discovering how little I know
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(This was first posted Sept. 18, 2004.) In the various blogs I visit, and in other sources, I continually come across discussions about customers and their experience of businesses, large and small. One of the themes that pops up frequently is respect, as in Seth Godin’s recent posting, Trust and Respect, Courage and Leadership. You [...]
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My view of links is pretty simple: they are a great big pain in the butt. When I post something, they are an “after the fact” matter. I mean by this that I write something, then go back over it and figure out where I should have links and put them in. As big a [...]
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I'm Bill Wren, a writer-editor, social media enthusiast in Fredericton, New Brunswick. And that would be my dog, Molly Bloom, as a logo in the header.
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Listen to the silence and pay attention
by Bill on July 12, 2010
Noise is a common complaint about social media. We often say there is too much worthless chatter. When we say this, we’re complaining about content. It’s of no value to us; it’s all noise. For people like myself who work in social media, we’re usually referring to the tsunami of tweets and posts and updates [...]
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