From the category archives:

People

Respect customers and yourself

by Bill on July 24, 2010

(This was first posted Sept. 18, 2004.) In the various blogs I visit, and in other sources, I continually come across discussions about customers and their experience of businesses, large and small. One of the themes that pops up frequently is respect, as in Seth Godin’s recent posting, Trust and Respect, Courage and Leadership. You [...]

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Efficiency

by Bill on July 16, 2010

“All life we work but work is a bore. If life’s for living, what’s living for?” – The Kinks – On a whim, I did a quick Google search for, “What is living for?” It didn’t have an answer. (It did, however, provide me a link to Wikipedia and an entry on sustainable living.) I [...]

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Listen to the silence and pay attention

by Bill on July 12, 2010

Noise is a common complaint about social media. We often say there is too much worthless chatter. When we say this, we’re complaining about content. It’s of no value to us; it’s all noise. For people like myself who work in social media, we’re usually referring to the tsunami of tweets and posts and updates [...]

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Intention and human behaviour

by Bill on July 5, 2010

You make something. It’s intended to do this and to be used in a certain way. Then people come along and muck it all up by using it in an entirely different way. You intended this; people did that. People make you nuts sometimes. Ian Roundtree had a post on the weekend where this came [...]

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No one cares about your brand

by Bill on June 30, 2010

I have a theory and it goes like this: no one cares about your brand. This is because no one cares about brands, period. They care about people. Let me give you an example of this. In 1997 James Cameron released his movie Titanic. It was wildly successful. It was a big movie and an [...]

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This world will amaze you

by Bill on June 22, 2010

I just came back from walking the dog in the park. While there, we met a guy. We stopped and chatted. He told me his story. I now feel exuberant. His story contained joy and tragedy; points of recognition; coincidence; verve and laughter. It amazed me. It goes like this: If you’ve read my posts [...]

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Arriving where we started

by Bill on June 20, 2010

(Originally posted on another blog, this post was published Sept. 25, 2005 – or earlier. But it’s Father’s Day and I thought it appropriate.) It has not been the best of years for quite a few people I know. I’ve been struck by how many of them have lost someone in their lives, in most [...]

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